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Noticeboard

Coronavirus

We are providing a telephone service initially for any patient needing medical care and would ask patients to phone before 1pm each day should they have an urgent or routine medical need . We will be offering more telephone consultations and will see patients who need a face to face appointment having gathered some initial information. This is to enable us to plan ahead and avoid unnecessary patients contact/exposure to any risk.  We will not be offering online bookings until further notice. Please be patient when contacting us by phone and continue to select Option 5 - we have seen a significant  increase in calls already so please be aware it may take longer than usual to get through to us.

Please don't attend the Health Centre unless you have been asked to do so. We have been contacting any patients with prescriptions to arrange for these to be collected directly from a local pharmacy.  This will reduce the number of contacts patients need to have with staff at this time.

NHS Inform has the most up to date advice https://www.nhsinform.scot There is an online tool to help patients who are concerned they may have the virus follow this link for more details https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

There is also a Helpline number for patients who have visited the countries affected - 0800 028 2816

 

Think you may have a urinary tract infection? If you are female and between the ages of 18 and 65 then you can go to your Pharmacy for treatment without an appointment. There is no need to take a sample and they can prescribe a course of antibiotics just like the GP.  Patients contacting the surgery may be directed to Pharmacy rather than treated here.  Please note this is not suitable for those who are allergic to Trimethoprim  or have recurrent symptoms - Pharmacy First!

NATIONAL HEALTH INFORMATION SERVICE - www.nhsinform.scot
Access to obtain answers to everyday questions about your health:
seasonal topics; self-help guides; healthy living topics; mental wellbeing; food & nutrition; smoking & alcohol information

Please note the community pharmacies are experiencing unprecedented numbers of prescription requests and staff absences as a result of the coronavirus pandemic and as such it may take up to 7 days to process prescription requests.  Please allow sufficient time for the medications you need and don't order anything you do not require.

 

 

 

 

 

Complaints Policy

We always try to provide the best service possible but there may be times when you feel this has not happened.  

If you wish to make a complaint, please write to our Practice Manager, Louise McCallum.

You will receive an acknowledgment of your complaint within four working days.   We will then look into the circumstances which led to your complaint.

  • We will find out what happened and what went wrong
  • Enable you to discuss the problem with those concerned, if you would like this.
  • Ensure you receive an apology, where this is appropriate
  • Identify what we can change within the practice organisation to make sure the problem does not happen again

You may find it useful to visit https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/nhs-scotland-complaints where you can find more information about making a complaint.  

 
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