The practice operates a zero tolerance to abuse, aggession and / or violence policy.
Abuse and aggression is defined as any personal, abusive and /or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal from the practice list of any patient , who is abusive or aggressive to a doctor, member of staff or other patient.
Damage to practice property will also be viewed as grounds for removal from the practice list. If a patient commits an act of physical violence we will request that the patient is immediately removed from our list. In addition, all instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
Dr F M Johnstone and Partners