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NATIONAL HEALTH INFORMATION SERVICE - www.nhsinform.scot
Access to obtain answers to everyday questions about your health:
seasonal topics; self-help guides; healthy living topics; mental wellbeing; food & nutrition; smoking & alcohol information

From 1st May we will be asking our patients to give us a brief idea of their symptoms when they are booking appointments - this is confidential and is to enable us to  ensure patients see the most appropriate healthcare person to meet their needs

Flu Clinic - Thursday 11th Oct - appointments now available

Complaints Policy

We always try to provide the best service possible but there may be times when you feel this has not happened.  

If you wish to make a complaint, please write to our Practice Manager, Louise McCallum.

You will receive an acknowledgment of your complaint within four working days.   We will then look into the circumstances which led to your complaint.

  • We will find out what happened and what went wrong
  • Enable you to discuss the problem with those concerned, if you would like this.
  • Ensure you receive an apology, where this is appropriate
  • Identify what we can change within the practice organisation to make sure the problem does not happen again

You may find it useful to visit https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/nhs-scotland-complaints where you can find more information about making a complaint.  

 
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