We always try to provide the best service possible but there may be times when you feel this has not happened.
If you wish to make a complaint, please write to our Practice Manager, Yvonne McDonald.
You will receive an acknowledgment of your complaint within four working days. We will then look into the circumstances which led to your complaint.
- We will find out what happened and what went wrong
- Enable you to discuss the problem with those concerned, if you would like this.
- Ensure you receive an apology, where this is appropriate
- Identify what we can change within the practice organisation to make sure the problem does not happen again
You may find it useful to visit https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/nhs-scotland-complaints where you can find more information about making a complaint.